Dear customer,

Thank you for choosing hoitte.com. In order to give you a better understanding of our delivery information, we hereby give you a detailed introduction to our delivery policies and services.

Delivery method:
The logistics company we work with will choose the right delivery method based on the content of your order and the delivery address. In general, we use Courier companies for delivery to ensure that your goods are delivered quickly and safely.

Delivery destination:
We can deliver goods to most addresses, whether you are in the city or the countryside. No matter where you are, we will do our best to meet your shopping needs.

Delivery time:
Normally, after you place your order, we will process your order within 1-3 working days. The exact arrival time will vary depending on your address and the delivery route of the logistics company. In general, delivery times may be shorter in large cities, and slightly longer in remote areas. Please wait patiently, we will do our best to ensure that your goods arrive as soon as possible.

Shipping cost:
Shipping is calculated based on the total amount of the order, weight and delivery location. Before you place your order, we will clearly inform you of the shipping amount to ensure that you understand the full cost of your order. In addition, we may offer free shipping based on holidays and promotions. Please follow our website page or subscribe to our newsletter to get the latest promotion information.

Signed in:
Please note that upon receipt of the goods, you need to sign to confirm receipt of the goods. If you are unable to receive the item during the delivery process, please contact us in advance and we will do our best to arrange a suitable delivery time. Before signing, please be sure to check the integrity of the packaging and goods, if there is a problem, please take a photo and contact our customer service team.

Order tracking:
In order to make it easy for you to know the status of your order, we provide order tracking services. After the order is processed, you will receive an email with the order tracking number. You can use this tracking number on our website to check the status of your order, the location of your package and the progress of delivery.

Returns and after-sales service:
We attach great importance to each customer’s shopping experience. If you are not satisfied with the product or experience other problems, we provide returns and after-sales service. Please contact us within 7 working days of receiving the item and ensure that the item is unused and in good condition. Our customer service team will do their best to solve your problem and provide you with the after-sales support you need.

Please note that special times can have an impact on delivery times, such as national holidays, seasonal sales events, etc. We will do our best to ensure the accuracy and timeliness of the delivery service, but due to some uncontrollable factors, the delivery time may be slightly delayed. We will remind you in advance of the special delivery terms.

Finally, we sincerely wish you a pleasant shopping experience on hoitte.com. Thank you for your support and trust!