Dear customer,

We value your shopping experience very much, and if you are not satisfied with your purchase, we are willing to provide a return policy to ensure your rights and interests.

1. After-sales service guarantee:
We offer a 7-day warranty on return without reason. If, within 7 days of receiving your product, you find it defective or not as described, you can contact our customer Service team to request a return.

2. Return requirements:
In order to ensure a smooth return, please ensure the following requirements:
– Goods must be in their original condition and have not been used, altered, washed or damaged.
– Goods must come with complete tags, accessories and original packaging.
– Goods must be consistent with the original order information. Please provide the correct order number and item information when requesting a return.

3. Return process:
In order to facilitate your return operation, our return process is as follows:
– Please contact our customer Service team within 7 days of receipt of the product to inform us of your wish to return the product and the reason.
– Our customer service team will provide you with a return application form or guidance.
– You will need to complete the return request form and return the item to our designated return address together with the request form.
– Please indicate your order number on your return package so that we can process your return more quickly.
– Once we have received and accepted your return package, we will review and process the refund as soon as possible.

4. Refund method:
In general, we will refund your returned goods within 5 working days after receiving and reviewing your returned goods. The refund will be processed according to your original payment method. The exact arrival time may vary depending on the paying institution and the bank.

5. Return shipping:
If you need to return a product and it is due to our error, we will bear the return shipping cost. For example, if you receive an item that does not match the style, size or color you selected when placing your order, or if there is a quality problem with the item, we will reimburse the relevant return shipping costs. However, if you choose to return the product for personal reasons, such as changing sizes, not liking the style or color, you will be responsible for the return shipping costs.

Please note that in order to protect your rights, we recommend that you check the quality and integrity of the goods as soon as possible upon receipt of the goods. If you find a problem with the product after signing for it, please contact our customer service team as soon as possible and provide relevant supporting materials and photos.

Please read our return policy carefully before making a purchase. If you have any questions about the return policy, please contact our customer service team and we will do our best to help you resolve the issue.

Thank you for choosing hoitte.com. We will continue to be committed to providing quality goods and perfect after-sales service, to bring you a pleasant shopping experience.